Frequently Asked Questions

• Can I cancel my order?
  Although we discourage it, we understand that circumstances may come up and you need to cancel your order. There are no refunds on custom apparel already printed. If your order has not been printed or embroidered, we will issue a refund within 30 days, minus design fees, and restock/shipping fees to return your apparel back to our suppliers. These fees cannot be determined ahead of time, and will be calculated at the time of cancellation. No refunds will be issued for promotional items like pens, magnets, water bottles etc.
• What is your return policy?
  Custom printed (or embroidered) shirts cannot be returned for a refund. If you have any questions about the printing or materials you must ask before your order is printed.
  While we do recommend products, we are not liable for shrinking, discoloring or any other manufacturing defect.
  If we made a mistake in your printing we can discuss options for reprint at a discount.
• Can I bring my own apparel to decorate?
  We do accept your apparel for printing but do not guarantee replacement if something happens to it, or how it reacts to our printing processes. There could be an upcharge to print/embroider on your own items. Our bread and butter is from selling apparel. You don’t bring eggs to the restaurant when you want breakfast.)
• What types of files can you accept?
  See our file requirements page.
• Can you get my logo off my website?
  No. Graphics that are on web are low resolution and made for the web. When we print them they will be fuzzy and look terrible
• What if all I have is a low res version?
  No problem. Most of the time our designer can redo your logo in the proper format. This does of course come with a fee.
• What if my logo / design is copyrighted?
  If we feel that by using the art you provide us will violate copyright infringements, we will ask you to get permission from the legal owner to use it. We will provide you with a form to sign or have it signed by the owner relieving KDK of any liability of a copyright violation. Click —> to get the form. KDKwaiver
• Do I have to order a large number of shirts?
  NO! We have no minimum order quantity for most of our decorating process! If you need one shirt for a special occasion, or hundreds for a large company event. Screen printing requires a minimum of 24 pieces.
• Will I see a proof of my design before you print it?
  YES! We will always get your electronic final approval before we print anything
• Do you deliver?
  YES! Arrangements can be made to deliver in the Rockland, Camden, Thomaston, Warren Maine areas. But if you are in Belfast or Waldoboro there will be a fee. Otherwise we will ship your order (fees apply)
• What is your payment policy?
  We are a small company and in order to keep our overhead low, we use on demand ordering and require a 50% deposit for your order. If you are on net 30 terms and we do not receive payment on time you will be charged 3% interest on your balance.
• What types of payments do you accept?
  We gladly accept your cash! Checks are fine too. And we accept all major credit cards.
• Bad check policy
  If you give us a bad check there is a price! Bounce check fees will be applied $30 per item returned. You write three checks, and they bounce, you owe me $75. I will make every effort to contact you, and allow you to make an alternate form of payment (cash, money order). Your order will not be fulfilled until all fees are paid. If we cannot settle up with payment / fees,  we will involve the Knox County Sheriff’s Department. You will be responsible for all court fees incurred. So if you can’t afford the product, say so, it’s better for everyone in the long run.